Responsible data handling for appliance service customers and business contacts

1. Scope of this Privacy Policy

This Privacy Policy applies to information collected through the House Nexus website, enquiry forms, cart functionality, service booking workflows, customer support interactions, phone calls, WhatsApp conversations, email communication, business partnership enquiries, investor relation follow-up, and technician coordination processes.

This policy should be read together with the Terms and Conditions. By using House Nexus services or submitting information through any supported channel, you acknowledge the practices described in this policy.

2. Information We May Collect

We may collect your name, phone number, email address, service location, appliance type, appliance issue details, preferred service timing, submitted enquiry text, cart selections, booking status, service history, technician notes, warranty-related information, and communication records.

For business contacts, vendors, technicians, service partners, or strategic stakeholders, we may collect business name, role, contact details, partnership context, service capability, supplier information, and other information voluntarily shared for evaluation or follow-up.

3. How We Use Information

House Nexus uses information to respond to enquiries, confirm bookings, assign technicians, coordinate doorstep visits, understand appliance issues, provide estimates, manage service records, process warranty follow-up, improve service quality, prevent misuse, and communicate with customers or business stakeholders.

We may also use aggregated, non-personal operational information to understand service demand, improve website content, optimize customer journeys, assess category performance, and enhance business processes.

4. Location Information

Location details may be collected when you manually enter your address, area, city, or pincode, or when you allow browser-based location access. Location information is used to check service availability, assign technicians, estimate response feasibility, and coordinate the visit.

If browser location access is denied, you may continue by entering your location manually. We do not require continuous background location tracking for standard service enquiries.

5. Information Sharing and Disclosure

We may share relevant information with technicians, service coordinators, support staff, spare part partners, technology providers, communication platforms, or operational vendors when necessary to fulfil a service request, provide support, maintain records, or operate the website.

We do not sell personal information. We may disclose information if required by law, regulatory request, fraud prevention, safety concern, dispute resolution, legal process, or protection of House Nexus's legitimate rights and business interests.

6. Cookies, Local Storage, and Website Technologies

The website may use cookies, browser storage, session storage, local storage, analytics tools, and similar technologies to support navigation, remember cart selections, improve forms, maintain user preferences, measure performance, and enhance website reliability.

You may manage cookies or storage through your browser settings. Disabling certain browser features may affect cart functionality, form usability, or website experience.

7. Data Security

House Nexus applies reasonable administrative, technical, and operational safeguards to protect information against unauthorized access, misuse, loss, alteration, or disclosure. Access to customer data is intended to be limited to personnel or partners who need it for service operations.

No online system can be guaranteed completely secure. Customers should avoid sharing unnecessary sensitive information, payment credentials, passwords, government identifiers, or private documents through general enquiry forms or chat channels.

8. Data Retention

We retain information for as long as reasonably necessary to manage service enquiries, support bookings, maintain business records, handle warranty or complaint follow-up, comply with legal obligations, resolve disputes, prevent misuse, and improve operational quality.

Retention periods may vary depending on the nature of the service, communication channel, legal requirement, business necessity, and customer relationship.

9. Your Privacy Choices and Rights

You may request access, correction, update, or deletion of eligible personal information by contacting House Nexus through official channels. We may need to verify your identity or service relationship before processing such requests.

You may opt out of non-essential promotional communication where applicable. Service-related messages, booking confirmations, technician coordination, warranty follow-up, and safety communications may still be necessary to fulfil active requests.

10. Third-Party Links and Platforms

The website may contain links or integrations with third-party platforms such as WhatsApp, map services, communication tools, payment channels, analytics providers, or external websites. Their privacy practices are governed by their own policies, and House Nexus is not responsible for third-party data handling outside our control.

11. Children's Privacy

House Nexus services are intended for adults, homeowners, tenants, business contacts, and authorized service requesters. We do not knowingly collect personal information from children. If such information is submitted inadvertently, a parent or guardian may contact us for review and deletion where appropriate.

12. Policy Updates and Contact

House Nexus may update this Privacy Policy to reflect changes in service operations, technology, business processes, legal requirements, or customer support practices. Updated versions will be posted on this page with continued use indicating acceptance of the revised policy.

For privacy-related questions, data correction requests, or service communication concerns, contact House Nexus through the official Contact page, phone, or WhatsApp support channels.